Operations Intelligence · Field Service
Every ticket, every lead,
every crew
FieldForce Pro is the gamified operating layer for field service companies — from retail lead capture to installation completion. Seven connected dashboards, one pipeline, measurable revenue impact.
Avg Lift
+34%
tech productivity
Pipeline
$2.4M
active · this qtr
Teams
201
across 4 depts
Live Pipeline
24/7
Leads
847
$1.2M
Quoted
312
$890K
Closed
94
$412K
Top Performers · Today
1
Maria Chen
1,847PTS
+142
2
Dev Patel
1,698PTS
+89
3
Jackson Crew
1,512PTS
+76
The Board
Department revenue stack rankings · click any tech to drill in
Updated 12s ago
IAQ Revenue Goal
$350,000
31.5%
vs. Previous Day
▲ Moved Up
▼ Moved Down
Click any technician for drill-down
Good afternoon, Maria.
Tuesday · San Jose South · 2 jobs left to close your day
87%
Day Goal
Revenue
$4,280
/ $5,000 daily
86%
Jobs Completed
7
/ 9 scheduled
78%
Quality Score
94%
CSAT avg
94%
Points Today
1,847
▲ +142 last hour
Streak
28d
🔥 personal best
Rank (Region)
#1
▲ up from #3
Combo
3×
▲ 2 more for 5×
April Jobs · Monthly Performance
32 jobs · $117K pipeline
Direct Revenue
$31,912
24 jobs completed
TSL Closed · Sales
$65,400
3 of 5 closed
TSL Pipeline
$19,700
2 pending close
Est. Commission *
$5,583
▲ +$1,108 today
* Estimated commission potential before fees, deductions, returns, and card processing. Final payout may vary.
| Date | Customer | Service | Status | Revenue | Est. Commission * |
|---|
No jobs match the selected filters
Daily Pull
Your shift reward
$25
2×
+50
PTO
$50
XP
PICK
$25
2×
$25
+50
XP
PTO
$50
PICK
2×
+50
2×
$25
XP
$50
PTO
PICK
+50
Jackpot potential · rarer rewards on streak
Credentials · Q2
12 earned
C
Century
100 jobs
S
Safety
30 days
M
MVP
#1 region
?
Diamond
locked
Retail · Fremont
Dev Patel · Home Depot #6482 · Kitchen & Bath department
Leads Today
12
▲ store avg 4.2
Conversion
41%
▲ +8 pts this wk
Revenue Referred
$18.4K
▲ $3.2K Tuesday
Cross-Team Bonus
$240
▲ sales closed 3
Leads → Conversion · Your Pipeline
186 submitted
Submitted
186
by you
Contacted
142
76%
Quoted
88
62%
Closed
41
$94K
| Lead | Date | Stage | Value | Your Bonus |
|---|---|---|---|---|
| M. Henderson | Apr 18 | Closed | $4,280 | +$80 |
| T. Greenwood | Apr 17 | Closed | $2,150 | +$45 |
| Eastern Hills HOA | Apr 17 | Quoted | $12,400 | pending |
| Ramirez Family | Apr 16 | Quoted | $6,800 | pending |
| B. Nakamura | Apr 15 | Contacted | $1,920 | pending |
Store Rank · Week
You're #1
1
Dev Patel YOU 🔥14
1,698PTS
+89
2
Sarah Mills 🔥6
1,534PTS
+54
← 164 PTS GAP · SARAH GAINING →
3
James Wong
1,421PTS
+41
4
Mia Rodriguez
1,205PTS
+28
5
Chris Hall
987PTS
+18
CSR · Board
Call booking stack rankings · lead quality scored by system age
Updated 6s ago
Tier 1 · 100pt
Sales Opportunity
Equipment / IAQ
Tier 2 · 40pt
20+ Year System
Tune / Diag
Tier 3 · 20pt
10+ Year System
Tune / Diag
Tier 4 · 10pt
8+ Year System
Tune / Diag
Rehash · 80pt
Saves / Rebooks
Specialist lane
vs. Previous Day
▲ Moved Up
▼ Moved Down
Click any CSR for drill-down
Diana
Customer Service Rep · April cycle · Top of the board
Revenue Generated
$218K
▲ #1 on the board
Sales Opps Booked
38
▲ tier 1 leader
Rehash Saves
36
▲ board leader
Est. Commission *
$1,420
▲ top 3 bonus
Diana's Tier Breakdown · April
8,440 pts composite
| Tier | Description | Count | Points | Contribution |
|---|
Est. Commission Breakdown
$570 est
| Rehash Saves · $25 ea | 12 × $25 = $300 |
| HSP Sold on Phone · $15 ea | 18 × $15 = $270 |
| Top 3 Booking Rate Bonus | +$250 |
| Est. Monthly Total | $820 |
* Estimated commission potential before fees & deductions
Revenue Breakdown · Diana
$218K actual revenue
Sales Opps Closed
11
$154K booked
Diag Calls Billed
39
$5.8K collected
Tune Calls Billed
78
$14.7K collected
Rehash Revenue
29
$43.5K saved
Still in Pipeline
27
opps unresolved
Revenue Impact ·
Diana generated $218,092 in actual revenue this month from her booked calls — $154K from sales opps closed, $20.6K from service calls billed, $43.5K recovered via rehash.
Sales · Board
Rep stack rankings · click any rep to drill in
Updated 8s ago
TSL Closed Revenue
$538,000
33%
vs. Previous Day
▲ Moved Up
▼ Moved Down
Click any rep for drill-down
Jordan Rivera
Region 2 · Senior Sales · April cycle
Closed · April
$320K
▲ ahead of pace
Win Rate
41%
▲ top 3 rep
Avg Deal Size
$13.3K
▲ +$1.2K
Deals Won
24
▲ 58 quoted
Jordan's Pipeline · April
TSL contribution 42%
Leads In
58
$742K est
Contacted
52
89%
Quoted
44
$588K
Negotiation
12
$164K
Closed Won
24
$320K
Lost
8
$96K
Recent Deals · Last 14 Days
12 closed
| Date | Customer | Source | Stage | Value | Commission * |
|---|
* Estimated commission potential before splits, fees, and deductions. Final payout may vary.
TSL Partners · Top Contributors
1
Darwin
+$3.2K
2
Flint
+$1.9K
3
Cedric
+$960
Est. Commission · April
$19.2K
| Base (6% on closed) | $19,200 |
| TSL Partner Bonus | +$2,150 |
| Accelerator (over quota) | +$1,800 |
| Est. Total | $23,150 |
Before fees · Final payout varies
Install · Crews
14 crews · 3 regions · Photo contest closes Friday
Installs This Wk
47
▲ +8 vs last
First-Visit Fix
93%
▲ personal best
Avg Install
3.2hr
▼ 18 min faster
Contest Votes
312
▲ +47 today
◢ APRIL CAMPAIGN · TEAM ALPHA
Revenue Objective
Target
$450K
Gap
$144K
Squad
52 techs
Reward
$500 / tech
Crew Rankings · Month
Top 3 bonus
1
Team Alpha 🔥9
1,512PTS
+76
2
Team Bravo
1,381PTS
+54
3
Team Charlie
1,204PTS
+41
4
Team Delta
1,089PTS
+32
5
Team Echo
978PTS
+28
FieldForce Pro · Ops Floor
—
—
Revenue · Today
$48.2K
▲ 18% vs daily target
Jobs Completed
142 / 160
Safety Streak · Company
147 days
Top Performers · Live
01
Maria Chen 🔥28
Field Tech · San Jose
1,847
02
Dev Patel 🔥14
RSA · Fremont
1,698
03
Team Alpha
Install Crew
1,512
04
Jordan Rivera
Sales · R2
1,402
Live Activity
Team Alpha closed $3,240
Install · Oak Street · 14:22
Maria earned Century Club
Field Tech · 50 jobs · 14:18
Dev submitted 3 new leads
RSA · Home Depot · 14:11
Jordan closed $12K deal
Sales · Q2 record · 13:58
★ MARIA CHEN HIT CENTURY CLUB 50 ★ TEAM ALPHA CLOSED $3,240 ★ SAFETY STREAK 147 DAYS COMPANY-WIDE ★ JORDAN CLOSED $12K · Q2 RECORD ★ DEV LEADS FREMONT 3 WEEKS RUNNING ★ CAMPAIGN 68% · 9 DAYS LEFT ★ 1,847 POINTS · NEW DAILY HIGH ★
Control · Panel
Challenges, rewards, and cross-department incentives
Active Challenges
7
3 end this week
Rewards · MTD
$12.4K
vs $18.2K budget
Engagement
87%
▲ +12 pts
ROI on Rewards
6.8×
rev per $ spent
Active Challenges
| Challenge | Dept | Participants | Progress | Reward | Ends |
|---|---|---|---|---|---|
| Revenue Goliath | All | 201 | $500/tech | 9d | |
| Century Club 50 | Field | 47 | $150 | 12d | |
| Lead Machine | RSA | 112 | $100 | 4d | |
| Close Rate Champs | Sales | 28 | $300 | 6d | |
| Photo Pros | Install | 14 | $250 | 2d | |
| Safety First | Field | 47 | $200 | 1d | |
| Cross-Team Hero | All | 186 | $75 ea | 14d |
Dept Engagement · 30d
Reward Budget · Q2
Spent
$41.2K
Left
$18.8K
68% of $60K
23 DAYS LEFT